FAQs

FAQ


WHEN WILL YOU SHIP MY ITEMS?
All items are subject to a handling period before they are dispatched. - 99% of orders leave the warehouse within 3-5 days of payment. - We will notify you by email when your items have been shipped.


WHEN WILL I RECEIVE MY ITEM(S)?
The order will be processed and shipped within 3-5 business days. You will receive a shipping confirmation e-mail and tracking number once your products are shipped. It will USUALLY take 1-3 weeks, from the date of shipping for your order to arrive worldwide, but PLEASE allow up to 2-6 weeks due to high demand.


WHERE ARE MY ITEMS COMING FROM? Although our fulfillment house is located in North America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.


WILL MY ITEMS BE SENT IN ONE PACKAGE? For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.


WHERE DO I TRACK MY ORDERS?
Most tracking will be found using the "Track Order" page on our website.

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